Privacy Policy
At Ara Gym, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aragym.com.my

1. Information We Collect
Personal Data: Name, contact information, billing/shipping address, email, phone number.
Transaction Data: Purchase details, order history.
Technical Data: IP address, browser type, device information, and usage data collected through cookies or analytics tools.

2. How We Use Your Data
To process and deliver your orders
To communicate regarding your orders, inquiries, or service updates
For internal record keeping and improvements to our services
For legal, regulatory, or security purposes

3. Data Protection
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

4. Sharing of Information
We do not sell or rent your personal data. Data may be shared with service providers (e.g., delivery partners, payment gateways) under strict confidentiality obligations.

5. Your Rights
You have the right to access, correct, or request deletion of your personal data. You may also opt out of marketing communications at any time.

For any privacy concerns, please contact us at hello@aragym.com

Return & Refund Policy

• All packages purchased are strictly non-refundable, non-exchangeable, & non-transferable.
• Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.
• Accounts may be penalise with deductions of credit(s) and suspended without prior warning, if we find violations of our policies or the Terms & Conditions.
• We have a strict 12-hour Cancellations Policy for all bookings. You will need to inform us BEFORE your designated class time & make payment within the same day in order to save your credit.

Changes to this agreement
We reserve the right to modify these Terms and Conditions by updating the terms at our sole discretion. Your continued use of Ara Gym services after any updates constitutes your acceptance of the new Terms and Conditions. We encourage you to review this Agreement periodically for changes.

Refund / Cancelation
Cancellations
Thank you for respecting our safety policy and honouring our strict 12 hour cancellations policy for all bookings. Please note that all cancellations or changes received via text or email are not valid. All cancellations or changes must be managed online via our website at least 12 hours prior to your booking to avoid forfeiting your credit.

• Early cancellations: Cancellations or changes made before 12 hours of the booking time are considered early cancellations and are eligible for a full credit refund.
• Late cancellations: Cancellations or changes made within 12 hours of the booking time are considered late cancellations and are not eligible for a credit or refund.
• Class late arrivals: Please arrive early for a smooth check-in experience. For safety, you will NOT be permitted to join the class when arriving 10 minutes after class begins.
• Private session no-shows & late arrivals: In the case of a no-show or lateness to an In-Person appointment, your instructor will wait 15 minutes for your arrival, and end on time. All no-shows and late arrivals of over 15 minutes will be considered late cancellations and are not eligible for a credit or refund. All time lost due to late arrivals will be forfeited.
• Classes at Ara Gym may be physically strenuous, and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. You agree to follow all instructions given to you by Ara Gym instructors and you acknowledge that any failure to do so will be at your own risk. Ara Gym is in no way liable for any injury, loss of property or death resulting from attending our classes.
• Due to the nature of our business, Ara Gym relies heavily on social media for advertising, there may be times when the class is filmed, or pictures are taken to be used on social media. If you prefer not to be shown in our videos and pictures on social media, it is your responsibility to tell the instructor at the start of class. We have no control over clients posting content that shows other clients in the studio; we may reshare this content on our social platforms.
• By purchasing and booking into and participating in a class you automatically agree to these terms & conditions.

1. General
We reserve the right to modify these Terms and Conditions by updating the terms at our sole discretion. Your continued use of Ara Gym services after any updates constitutes your acceptance of the new Terms and Conditions. We encourage you to review this Agreement periodically for changes.

2. Orders and Payments
All orders are subject to acceptance and availability. Prices listed are in Malaysian Ringgit (MYR). Payment must be made in full before any product or service is delivered.

3. Intellectual Property
All content on this website is the property of ARA GYM and may not be reproduced without written permission.

4. Limitation of Liability
ARA GYM shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use our services.

5. Governing Law
These terms shall be governed by and construed in accordance with the laws of Malaysia, and any disputes shall be subject to the exclusive jurisdiction of the courts in Malaysia.